Delivery Policy

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DELIVERY POLICIES

We strive to deliver products purchased from Purfle in excellent condition and in the fastest time possible. If this is your first order with Purfle, shipping will be completely FREE. Also, for all the subsequent Orders of Rs. 799/- (Rs. 499/- for the orders only with Personal Care items) or more, we will deliver the order to your doorstep free of cost. A platform handling fee of Rs. 99/- will be applicable to the orders under Rs. 799/- and Rs.49/- will be applicable for the orders with only Personal Care items.

Once you receive your shipping confirmation, your parcel will be delivered within 6-13 days.

We deliver on business days, excluding bank holidays.

During high season and sale, shipping might take a little longer.

We deliver to customers who are 18 years and above, with an address in India. Please note, that some areas may be excluded from delivery. You will be notified about this during checkout.

You may choose to have your order delivered to your home or an alternative address. In checkout you can change the delivery address and/or add a new one.

In case you are not available during delivery, you could call them back and arrange for re-delivery or you can pick it up from their location.

Due to additional health and safety measures to protect our logistics teams, your delivery might take a little longer. And as per Govt. Guidelines we will not be delivering in the COVID-19 containment zones. If you have any questions, please feel free to contact our customer support team. We appreciate your patience and are doing our best to serve you.

We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

COD:

For cancelled and returned orders:

  1. If the order is cancelled, lost or un – delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.
  2. If you return an order delivered to you, platform handling fee will not be refunded. However if you self – ship your returns, we will reimburse self – shipment charges based on Purfle ‘s Returns Policy. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non – refundable irrespective of order value.

*Order value is calculated after applying discounts / VAT / GST or any other applicable charges.

Read all about our response to COVID-19 here.

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