Please take your time trying everything on. If you do decide to make a return, simply fill out the Return Form on our portal.
For all online purchases, we have return policy of 7 days.
Kindly note, the products must be unused with original hangtags and a valid receipt for being eligible for returns.
We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. The return of the product to us works via :
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
1. Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
2. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
3. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
5. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
6. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
7. All customized and half customized outfits cannot be returned, since they are custom made and not for sale otherwise.
8. Purfle will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Purfle would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
To return a product to Purfle,please follow these steps:
You can return products purchased from Purfle within the specified return/exchange period (check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
1. Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
2. We offer pick-up facility in selected locations basis our courier serviceability.
3.If reverse pick-up option is not available at your location you can self-ship the product to us the address will be provided on email.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE HANDTAGS IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
These are the basic Return policies applicable to Purfle products. The company has rights to change the terms as and when required.
The designers have the right to make certain changes in the respective return policies. Kindly visit the https://purfle.fashion/store/storename/policies/ for more details. Purfle will not be responsible for any disputes between the designers and the customers.
In case you have any questions, please feel free to contact our customer support team.